As of September 13, 2024, Stackwatch, Inc. DBA Kubecost (“Kubecost”) has been acquired by IBM and will be integrating into the IBM organization.
This privacy statement outlines how Kubecost collects, uses, and shares personal data about consumers and other individuals within our clients, supplier, and other organizations with which Kubecost has or contemplates a business relationship.
This section outlines the categories of information we collect and how we use it. It covers areas such as Your Account, Websites, Marketing, Contractual Relationships, Support Services, Protecting You and Kubecost, Cookies and Similar Technologies, and Children.
The information we collect may include profile details, website interactions, marketing preferences, information to investigate malicious activities, recordings or transcripts of support conversations, information to enhance our business operations, and more.
You can create an account with Kubecost by registering on our website, which provides us with your name, email address, and country or region of residency.
We may also store business contact details that you provide or that we collect from your organization or our suppliers.
Your Account uniquely identifies you when accessing Kubecost websites, making requests or using our products and services. We may link the information we collect to your account when you log in. Your email may be used to contact you about services you subscribe to.
Business contact information, like name and business details, may be used to communicate with you about business matters. If provided by third parties, we confirm that this information is shared appropriately.
We may also combine your business contact information with business-relevant information to tailor our interactions with you in any part of Kubecost’s business, for example in the sales process, to maintain a relationship with you, and for post-contractual relationships.
Our websites provide opportunities to communicate with you about our company, products, and services. The information we collect is used to grant access, operate the site, enhance your experience, and personalize the information that is provided to you. If you visit our websites without logging in with an account, we may still gather data related to your visit.
For details on the technologies we use to collect website data, and setting your preferences, see Cookies and Similar Technologies.
Subject to your preferences, we may use your information to communicate with you about relevant products, services, or offerings. This data helps us personalize your online experience with our content and advertisements. To set or update your preferences with regards to marketing communication, please see the How to Contact Us section below. You can opt-out of emails at any time by clicking on the unsubscribe link in the emails that we send, editing the preferences in your account, or by contacting us at data-protection-kubecost@wwpdl.vnet.ibm.com.
You can manage your marketing preferences or opt out of marketing communication by contacting us at data-protection-kubecost@wwpdl.vnet.ibm.com or by selecting unsubscribe in each marketing email.
A contractual relationship is established when you place an order for a trial, product, or service. We may collect any information that is reasonably necessary to initiate, enter, and fulfill the terms of the contract.
When you request support, we may collect contact details, description of the issue, and potential resolutions. This data is recorded to address your support query, for administrative purposes, to enhance our relationship with you, for staff training, and quality assurance.
The information we collect may include details exchanged on our websites, including recordings or transcripts of these interactions. We may use this information to inform you about products or services related to your support request, such as updates or fixes. Additionally, we may combine this data with other interactions you or your organization have had with us to offer more relevant support, like training options for the issue.
We may use specialized tools to detect unauthorized access viruses, and indications of malicious activities. Collected data is used to investigate when unauthorized access, malware or malicious activities are suspected, and to remove or isolate malicious code or content.
When you visit our websites or applications, we collect information about your connection and activity using technologies like cookies. This information is necessary for core functionality, enhancing performance, analyzing usage, and identifying user preferences. We also collaborate with advertising partners to implement these technologies on our sites and others.
A cookie is data that a website may send to your browser, which can be stored on your computer and used to identify it. Web beacons, such as pixels and tags, track user activity on Kubecost pages or if a web page was copied to another website. Local Shared Objects store content and preferences from visited webpages. These technologies may enable features across sites or display targeted Kubecost ads based on your interests, subject to cookie preferences. Web beacons can also track interactions with emails, like whether messages are opened or links clicked.
Session cookies track your activity from page to page, so you don’t need to re-enter information. These are deleted when the browser is closed. Persistent cookies save preferences for future visits, such as language selection and country location. Persistent cookies erase their data within 12 months.
You can learn more about online tracking technologies we use and review via the Kubecost Cookie Manager, available as a pop-up on your first visit or in the website footer. When using mobile apps, use the options on your mobile device to manage settings.
Disabling cookies will not stop all tracking technologies but will limit access to data stored in cookies.
If you use third-party social media options on our websites, those platforms may collect data like your IP address, access time, and referring website URLs. We are not responsible for their privacy practices and recommend reviewing their privacy policies.
For more information on cookies and how to remove them, visit https://www.allaboutcookies.org/
These service providers include:
Service provider privacy policies:
Unless otherwise stated, our websites, products, and services are not intended for use by children or minors, as defined by law in their respective jurisdiction.
We may share personal information within Kubecost and with external parties such as suppliers and advisors strictly for Kubecost’s legitimate business purposes and only when necessary.
Kubecost ensures personal information is shared in compliance with applicable laws. During reorganizations such as sales, mergers, acquisitions, information may be disclosed to prospective or actual business purchasers, or collected from sellers.
Personal information may be shared externally for:
In specific cases, personal information may be disclosed to government agencies in accordance with judicial proceedings, court orders, or legal processes.
In some countries, privacy laws define a Controller as the entity or person responsible for determining the purposes and methods of processing personal information. Parties handling data on behalf of a Controller are called Processors, and their roles and responsibilities vary by jurisdiction.
Where applicable under your country’s privacy laws, the Controller of your personal information is Kubecost main subsidiary in your country or region, unless Kubecost specifically identifies itself as the Controller for a specific interaction with you.
We are committed to protecting the security of your personal information. To ensure that your personal information maintains protected, we implement reasonable physical, administrative, and technical safeguards. These safeguards include role-based access controls and encryption to keep personal information private while in transit. We also require our suppliers and third parties to implement appropriate safeguards, such as contract terms and access restrictions, to protect information from unauthorized access, use, and disclosure.
We only retain personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or retention obligations and regulatory retention requirements may include retaining information for:
You have certain rights regarding your personal information.
You can ask questions related to this Privacy Statement and privacy practices by emailing data-protection-kubecost@wwpdl.vnet.ibm.com or to submit a complaint to Kubecost if you are not satisfied with how Kubecost is processing your personal information.
You can also submit a data rights request which can be used to:
To manage marketing preferences, please contact us at data-protection-kubecost@wwpdl.vnet.ibm.com.
In certain jurisdictions, the lawful processing of personal information requires a valid justification, referred to as a legal basis. The legal basis that we rely on depend on the purpose of processing and the applicable law.
The different legal bases that we may use are:
We use this legal basis to process certain personal information, such as your contact, payment, and shipment details, to fulfill our obligations or manage our contractual relationship with you.
Examples:
Legitimate interest involve conducting business, including marketing of our offerings, protecting legal interests, securing IT, and meeting client requirements.
Examples:
We may also process personal information where it is necessary to protect our rights in legal proceedings. This also falls under the legal basis of legitimate interest in countries where they are not a separate legal basis.
Processing is based on your consent where we request this and we process personal information when required to fulfill legal obligations.
We may occasionally update this Privacy Statement. When we do, we will post the revised version here. By continuing to use our websites and services after a revision takes effect, it is considered that users have read and understand the changes.
If you are a California resident, the California Consumer Privacy act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), grants you specific rights regarding your personal information. This supplement to the Kubecost Privacy Statement outlines the information required under the CCPA and explains how to exercise your rights.
For details on the purposes or categories of personal information we collect and disclose, refer to Personal Information We Collect and Use in the Kubecost Privacy Statement. For information on your rights related to personal information, see Your Rights in the Kubecost Privacy Statement.
We may also provide additional privacy details through supplementary privacy notices specific to certain activities or offerings.
Kubecost may collect and disclose personal and sensitive personal information to support your relationship with Kubecost or to facilitate access to its products and services.
Personal Information:
We may have collected and disclosed the following types of information for business and commercial purposes.
Personal Information:
Personal information is collected directly from individuals, through interactions with Kubecost. Kubecost may disclose information to suppliers to fulfill services or requests.
Kubecost does not sell or share sensitive personal information.
As a California resident, you have the following rights:
To exercise these rights, submit by emailing us at data-protection-kubecost@wwpdl.vnet.ibm.com.
Kubecost will not deny goods or services or provide different service levels if you exercise your privacy rights.
Questions about this policy or about Kubecost’s handling of your personal information can be sent to data-protection-kubecost@wwpdl.vnet.ibm.com
For more information on Kubecost's privacy practices that apply to the Personal Information we collect, use and share, see the Kubecost Privacy Statement.